This website is operated by Biocafé Oro Tarrazú S.A with trade name Dogacoffee. Throughout the site, the terms "we", "us" and "our" refer to Biocafé Oro Tarrazú S.A with trade name Dogacoffee offers this website, including all information, tools and services available to you on this site, the user, is conditioned to accept all terms, conditions, policies and notifications set forth herein.
By visiting our site and/or purchasing anything from us, you participate in our "Service" and agree to the following terms and conditions ("Terms of Service", "Terms"), including all additional terms and conditions and policies referenced herein and/or available through hyperlinks. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you are accepting the Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or use any of the services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new feature or tools added to the current store will also be subject to the Terms of Service. You can review the updated version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of such changes.
Section 1 – Online Store Terms
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit worms, viruses or any code of a destructive nature.
Failure to comply with or violation of any of these Terms will result in the immediate termination of your Services.
Section 2 – General conditions
We reserve the right to refuse the provision of service to anyone, for any reason and at any time.
You understand that your content (not including your credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform or adapt to technical networking or device connection requirements. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.
The titles used in this agreement are included for convenience only and do not limit or affect these Terms.
Section 3 – Accuracy, completeness and timeliness of information
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for decision-making without first consulting, more accurate, complete or timely information. Any reliance on the subject matter of this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 – Modifications to the service and prices
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuity of the Service.
Section 5 – Products or services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and be subject to return or exchange in accordance with our return policy only.
We have made the effort to display the colors and images of our products, in the store, with the greatest possible color accuracy. We cannot guarantee that your computer monitor will display colors accurately.
All products are subject to availability. The images in the banners are illustrative. These legal ones cover all publications made in all media.
All promotions are not cumulative with other promotions. They apply while supplies last and are restricted to one per person.
The use of coupons is personal, only one coupon per user. Coupon in order. Each coupon may have particular restrictions that will be communicated in the banner.
We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions or product prices are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited.
We do not warrant that the quality of products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Biocafé Oro Tarrazú S.A is committed to providing the best products that meet our fashion grooming standards, as well as complying with the highest health safety and related applicable regulatory requirements. In the event that any of our products do not meet the highest standards, we are not responsible for any damages resulting from the lack of use or defect of the products, and the product will be removed from our market immediately.
Section 6 – Billing Accuracy and Account Information
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
Prices may vary without notice due to external factors: currency devaluations, drastic changes in the exchange rate, among others.
In the event that we make a change or cancel an order, we may attempt to notify you by contacting you via email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase information and account used for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.
For more details, please review our Returns Policy, in section 18 of this document.
Section 7 – Optional tools
We may provide you with access to third-party tools that we do not monitor and over which we have no control or input.
You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without warranties, representations or conditions of any kind and without any endorsement. We shall have no liability arising out of or related to your use of tools provided by third parties.
Any use you make of the optional tools offered through the Site at your own risk and discretion and you must ensure that you are familiar with and approve of the terms under which these tools are provided by the third party provider(s).
It is also possible that, in the future, we will offer you new services and/or features through the website (including the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.
Section 8 – Third Party Links
Certain content, products and services available via our Service may include material from third parties.
Third party links on this site may be redirected to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not warrant and will not have any obligation or liability for any third party materials or websites, or for any third party materials, products or services.
We are not responsible for any damages or damages related to the acquisition or use of goods, services, resources, content, or any other transaction made in connection with third party websites. Please carefully review the policies and practices of third parties and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.
Section 9 – User Comments, Solicitation and Other Submissions
If, at our request, you submit certain specific submissions (e.g., participation in contests) or without an order from us, you submit creative ideas, suggestions, propositions, plans, or other materials, whether online, by email, by mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate or use by any means comments you have sent us. We have and will have no obligation (1) to keep any comments confidential; (2) to pay compensation for comments; or (3) to respond to comments.
We may, but have no obligation to, monitor, edit or remove content that we deem to be illegitimate, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable or violates either party's intellectual property or the Terms of Service.
You agree that your comments will not violate the rights of third parties, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments do not contain defamatory or illegal, abusive or obscene material, or contain computer viruses or other malware that could, in any way, affect the operation of the Service or any related website. You may not use a false email address, use another identity that is not legitimate, or mislead third parties or us as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible and assume no obligation with respect to comments posted by you or any third party.
Section 10 – Personal Information
Section 11 – Errors, Inaccuracies and Omissions
From time to time there may be information on our site or on the Service that contains typographical errors, inaccuracies or omissions that may be related to product descriptions, prices, promotions, offers, product shipping costs, transit time and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Service or on any related website is inaccurate at any time without notice (including after you have submitted your order).
We assume no obligation to update, correct or clarify information on the Service or on any related website, including, without limitation, pricing information, except as required by law. No updated specification or update date applied on the Service or on any related website should be taken to indicate that all information on the Service or on any related website has been modified or updated.
Section 12 – Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, use of the site or its content is prohibited: (a) for any unlawful purpose; (b) to ask others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our or third party's intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, discredit, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that is or may be used in any way that may compromise the functionality or operation of the Service or any related website, other sites or the Internet; (h) to collect or track personal information from others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security elements of the Service or any related website or other sites or the Internet. We reserve the right to suspend use of the Service or any related website for violating any of the prohibited uses items.
Section 13 – Disclaimer of Warranties; limitation of liability
We do not warrant or warrant that the use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without notice.
You expressly agree that your use of, or the ability to use, the Service is at your own risk. The service and all products and services provided through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no event shall Biocafé Oro Tarrazú S.A. our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising out of the use of any of the services or products purchased through the service, or for any other claim related in any way to the use of the service or any product, including but not limited to, to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or made available through the service, even if advised of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.
Section 14 – Compensation
You agree to indemnify, defend and hold harmless Biocafé Oro Tarrazú S.A. and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, concessionaires, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or as a result of your breach of the Terms of Service or the documents they incorporate by reference, or the violation of any law or the rights of a third party.
Section 15 – Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be effective to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms of Service, such determination shall not affect the enforceability of the remaining other provisions.
Section 16 – Termination
The obligations and liabilities of the parties incurred prior to the date of termination shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you stop using our site.
If in our judgment you fail, or are suspected to have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly we may deny access to our services (or any part thereof).
Section 17 – Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and the policies or operating rules posted by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting group.
Section 18 – Return Policy
We have a deadline for returns from the date on which the parcel delivered your order at the address indicated when making the purchase. You must notify about the return before the ones are fulfilled through any of our service channels:- In any of our stores in the country, presenting your invoice or ticket, one of our sales advisors will help you in the process. – Request the return within the return period by email, email@example.com
To be eligible for a return, the item must:- Be unused and in the same condition in which you received it. It should also be in its original packaging. – There are several types of products that are exempt from being returned. Products that have been purchased with discounts. Nor is it accepted in cases that the consumer does not like (taste, smell) since technical details of it are always provided.
There are some situations where only partial refunds can be guaranteed:
In case the product presents a missing greater than the size of a cup, the refund would not apply.
If you want to make the return of any of our products, you can do it in the following ways:- In any of our stores in the country, presenting your invoice or ticket, one of our sales advisors will help you in the process. – Request the return within the return period by email, firstname.lastname@example.org
1. Refund of the money (only applies for cases of guarantee and law of withdrawal): – Through transfer (savings account, current account, mobile sinpe): it is done approximately within five working days of receiving the product again in our warehouse. – Through reversal of payment: fifteen working days after receiving the product in our warehouse. This reversal is at the expense and order of your bank, any questions you must contact them directly. – Product change (Subject to inventory availability at the time of change). Changes can only be made for products with value equal to or less than the original and the difference if applicable, will be delivered in a coupon for a new purchase in the online store. In case of not having availability for the change, the value of the product(s) will be delivered in a coupon for a new purchase. – Coupon to make a new purchase (This coupon is valid for two months from the date of creation). 2. Product change (Subject to inventory availability at the time of change). Changes can only be made for products with value equal to or less than the original and the difference if applicable, will be delivered in a coupon for a new purchase in the online store. In case of not having availability for the change, the value of the product(s) will be delivered in a coupon for a new purchase. 3. Coupon to make a new purchase (This coupon is valid for two months from the date of creation).
The product must be returned in optimal condition, without traces of having been used, with the original labels or failing that, if they have already been removed, you must introduce them into the packaging. Once the product is received in our warehouse, we will verify the conditions of it and according to the results, you will be sent a new product or you will be given a coupon for a new purchase.
Products that apply
Only apply in the line of ground coffee.
Refund of money: Depending on the means of payment you have used for your purchase, the refund will be made through an electronic transfer or to your credit card. Partial refunds will be processed by electronic transfer. The changes will be dispatched approximately in 3 business days after receiving the product in the warehouse and will apply the same times of a regular delivery.
The User may return, free of charge, any product that presents factory defects. Transportation costs and other costs involving a return for reasons other than factory defects will be covered by the customer.
Section 19 – Law
For the interpretation and enforcement of these terms and conditions, the parties submit to the jurisdiction of the courts of the City of expressly waiving any other jurisdiction that may correspond to them by reason of their present or future domiciles.
Section 20 – Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, modify or replace any part of these Terms of Service by posting the updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of such changes.
Section 21 – Contact Information
Questions about the Terms of Service should be sent to email@example.com
This terms and conditionsdocument last updated : 29/04/2021